Get in Touch With Us
Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or need pointing toward responsible gambling support? This is where you reach the people behind Online Casinos.
How to Reach Our Team
Email is the most reliable way to contact us. Write to [email protected] and a member of our editorial team will read your message personally. We aim to respond within two working days, though during busier periods it can take a little longer.
Tell us upfront what your message is about — a bonus term you want clarified, a payout time discrepancy you noticed, or a correction to a licence status — and we can route it to the right person faster.
What We Can Help With
- Questions about our rankings — If you want to know why a casino sits where it does, or how our editorial ratings work, we are happy to explain our reasoning.
- Bonus terms and payout queries — Wagering requirements, withdrawal limits, and processing times change. If something in our coverage of an offer like Raging Bull, Uptown Aces, or Ignition looks out of date, tell us and we will look into it.
- Corrections — We rely on published, verifiable information from licensed operators. If you spot an error in a fact, a licence detail, or a payment method we have listed, please flag it.
- Content suggestions — If there is a state-specific rule, a payment method, or a category of games you think we should cover in more depth, let us know.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you toward state and national support services, and we take these enquiries seriously.
- General site feedback — Anything unclear on the site, including our coverage of non-GamStop casino alternatives, is worth raising.
What Happens After You Send a Message
Every message is read by an actual person, not filtered through an automated response system. Our team reviews the content, checks it against our current research where relevant, and replies directly. If your query needs input from more than one person — for example, a factual correction that touches licensing information — it may take slightly longer, but you will always hear back.
Before You Get in Touch About a Specific Casino
If your question relates to a particular offer or operator, a few details help us respond more usefully:
- The name of the casino and the offer in question, as listed on our site
- The state you were playing from, since online casino availability and rules vary by state
- Roughly when you encountered the issue, since bonus terms and payout policies do change over time
We do not process withdrawals, resolve account disputes, or act on behalf of any casino operator. For account-specific issues — a delayed withdrawal, a locked account, or a bonus that was not credited — you will need to contact the casino's own customer support team directly, since only they can access your account details.
A Note on How We Work
Our reviews and rankings are based on publicly available information, including published bonus terms, licensing details, and stated payout policies. We are not a gambling operator, and we do not accept messages as a substitute for contacting a casino's support desk. Where our content includes affiliate links, this does not influence how we rank or describe any operator — commercial relationships never decide position.
If you believe an online casino we cover is operating without proper licensing, misrepresenting its terms, or engaging in practices that could mislead players, we want to hear about it. Reader reports genuinely shape how carefully we look at an operator going forward.
Looking for Help With Gambling, Not Editorial Contact?
If gambling has stopped being enjoyable, is affecting your finances, or you are worried about your own or someone else's play, please reach out to a dedicated support service in your state rather than waiting on an email reply from us. Most licensed US casinos also offer self-exclusion tools, deposit limits, and time-out features directly within your account settings — these are usually the fastest way to take a break or set boundaries.
Whatever the reason for writing in, thank you for taking the time. We read every message and use the feedback to keep our coverage of casino sites, bonuses, and payment methods accurate and current.